Return Policy

At Freelance, our goal is to provide our guests with impeccable service, delicious coffee, and the highest quality goods.

If you are dissatisfied with your purchase in any way, please don’t hesitate to reach out to our customer support team about a return or exchange within 30 days of purchase by reaching out to us or giving us a call at (949) 877-8862. We’ll do our best to get things squared away.

Once you speak to one of our Customer Experience representatives about your return or exchange and your return is approved, you’ll see the refund processed 3-5 business days after we receive them.

All returned brewing gear should be unused and with all packaging contents. For all returns and exchanges, please reach out to us within 30 days of your order date. Refunds will be issued upon receipt of your returned item(s). For issues with brew gear occurring after 30 days of purchase, please reach out to the manufacturer directly.